FAQ

Simply visit our "Shop" section, choose your desired product and option, and proceed to checkout. After placing your order, you will receive a confirmation email. Please reply to that email with photos of your pet following the guidelines provided for each product.

We use high-quality wool and other premium materials to ensure your felted friend looks as lifelike and durable as possible.

See more details https://studiofeltcute.com/pages/needle-felting

Yes, absolutely! After we create your custom felted pet, we will send you an email with proof of creation. You’ll get to review the preview and approve it before we ship the final product. We want to make sure you’re completely happy with your felted friend before it arrives at your doorstep! Let us know if any adjustments are needed, and we'll make them for you.

Creation and delivery times can vary depending on product type. But typically, the timeline will be in the frame of the chart below.

For more shipping and return policy, click here https://studiofeltcute.com/pages/shipping-policy

You are always welcome to contact us for any questions, though!

After placing your order, you will receive a confirmation email. Please reply to that email with photos of your pet following the guidelines provided for each product.

Yes, we do! Join our fun one-day Classes to learn how to make your very own felted pet.

Click here (https://studiofeltcute.com/pages/workshop-details)for more info.

Our lessons include all the materials you'll need and personalized guidance from our experienced instructor.

It's a great way to start your felting journey!

We accept major credit cards and PayPal, making your shopping experience smooth and secure.

Currently, we only ship within the USA (excluding Hawaii and Alaska).  We hope to expand our shipping options in the future, so stay tuned! If you have any questions or special requests, feel free to reach out to us. We're always here to help!

You can reach out to us via the "Contact Us" page on our website. We're here to help!

Since we send proof of your custom product for your approval before shipping,  all sales are final once confirmed.  You’ll have two rounds of edits to make sure everything is perfect. After shipping, we are unable to make any adjustments or replacements.  If you have any questions or concerns during the approval process, please let us know. We are committed to your satisfaction and will do our best to resolve any concerns.

For more details, please see our Shipping Policy https://studiofeltcute.com/pages/shipping-policy